Shipping policy
Delivery
We dispatch from our unit in Chippenham, Wiltshire, Monday to Friday. Every UK parcel goes by UPS next day tracked delivery and you will receive a tracking email as soon as it leaves us.
UK delivery costs
- Orders over £100: FREE delivery, including rods.
- Orders under £100: £6.99, including rods.
- Hooks only: 99p, or free when your hooks order is £31 or more.
Multi-rod offer: buy 2 Urbanator rods for 10% off, or 3 for 15% off.
International delivery
We ship with UPS to 31 countries across Europe, North and South America, Asia and Australia. The price you see at checkout includes shipping, import duties and taxes, so there is nothing extra to pay when your parcel arrives. Delivery is normally 2 to 6 working days from dispatch.
Not in one of those countries? Email info@urbancarptackle.co.uk with what you would like and your address and we will quote you.
Pre-orders
The indicated shipping date may change, and we will email you if it does. If an order contains in-stock items and pre-order items, it is dispatched when the pre-order items are ready. To get your in-stock items sooner, please place two separate orders.
Track your order
Once your parcel leaves our warehouse you will receive an email with a UPS tracking number.
Lost or damaged parcels
If your order has not arrived within 5 working days of dispatch, email info@urbancarptackle.co.uk quoting your order number. If a parcel arrives visibly damaged, please refuse delivery and email us as soon as possible so we can sort out the claim with UPS and a replacement.
Returns are covered in our Return and refund policy.