Shipping & Returns
DELIVERY TIME
All the orders are collected and prepared for delivery in the shortest time possible, normally within 48 hours from the order confirmation email.
PRE-ORDERS
The indicated shipping date may be subject to change; the customer will be informed via email if this happens.
If in the same order, there are in-stock items and pre-order items, the order will be dispatched only when the pre-order items are ready for shipping. To ensure faster delivery of your in-stock items, we recommend making two separate orders - one for your pre-order items and one for your in-stock items.
COSTS
We work with a fixed transport cost fee. Orders under £100.00 will be charged an additional £5.50. Orders over £100.00: Delivery is Free.
PLEASE NOTE: Orders for rods and landing nets may incur an oversized surcharge.
All Costs are subject to change.
TRACK YOUR ORDER
Once the parcel leaves our warehouse, you will receive an email with a tracking number so you can track your delivery. Please note our preferred courier is DPD.
LOST OR DAMAGED PARCEL
If you do not receive the order within 5 working days please contact us via email at the address
info@urbancarptackle.co.uk
In case the parcel arrive badly damaged it is possible to reject the delivery just following the procedure of return indicated by the courier and informing us via email at the address info@urbancarptackle.co.uk
RETURNS & AFTER SALES SERVICE
WARRANTY
All products sold on the web store www.urbancarptackle.co.uk are covered by one year warranty against any production fault unless different conditions are specified.
*Rod warranty is extended to 3 years and it is valid exclusively showing the original purchase receipt, and exclusively for the original owner of the rods. This warranty IS NOT VALID FOR RODS PURCHASED SECOND HAND (USED) even if less than 3 years old from the original purchase date.
ORDER CANCELLATION
Buyers have the right to cancel any order till 7 days after receiving the parcel for any reason, the payment will be refunded in full via bank transfer within 30 days. Product must be returned at buyer expenses in their original packaging and without any sign of usage at this address : URBAN CARP TACKLE , UNIT 12 , MARTOR IND EST , TORMARTON ROAD , CHIPPENHAM , SN14 8LJ. Any sign of usage, modification or damage caused by misusage of the buyer will be considered failure to comply with our terms and conditions, therefore canceling any right for refund.
RETURNS
It is responsibility of the buyer to inspect the goods once they are delivered and to report via email at the address info@urbancarptackle.co.uk, if any product has been damaged during transport or shows clear manufacturing fails within 7 days from the delivery date. Failure to comply with these terms will be considered a confirmation that the buyer have accepted the products.
In case of defective or damaged goods the products need to be returned to the seller within 30 days. The buyer is in charge of the shipping procedure and costs for damaged or defective products back to the seller.
Once the defective or damaged product will be received by the seller it will be checked carefully and the buyer will receive a new product to replace the damaged / defective one or a full refund within 30 days.
